What is the first step in the problem-solving procedure for conflict resolution?

The first step in the problem-solving procedure for conflict resolution is to define the problem. Clearly identifying and articulating the conflict is crucial because it sets the stage for exploring potential solutions. Without a thorough understanding of the issue at hand, it is difficult to brainstorm appropriate solutions or choose the most effective one. Defining the problem involves examining the underlying issues, the perspectives of those involved, and the context of the conflict, which helps to ensure that all parties are aligned before moving forward in the resolution process. Only after the problem is well-defined can effective strategies be developed to address the conflict and lead to a successful resolution.